9 Bonnal Rd Erina NSW 2250 | 02 4367 7482 info@erinpanelworks.com.au CALL US: 02 4367 7482

Our Privacy Policy

Privacy Policy

Effective Date: 8 April 2026

  1. Introduction

Erin Panel Works is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website:
https://www.erinpanelworks.com.au/

By using our website or providing your information, you agree to the terms of this Privacy Policy.

  1. What Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Full name
  • Phone number
  • Email address
  • Vehicle details (if submitted)
  • Any information you include in enquiry forms

We may also collect non-personal information automatically when you visit our website, such as:

  • IP address
  • Browser type and device information
  • Pages visited and usage data

This type of data is commonly collected by websites to improve performance and user experience .

  1. How We Collect Your Information

We collect your information when you:

  • Submit a contact or quote form
  • Call or email us
  • Subscribe to our newsletter
  • Interact with our website or social media
  1. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide quotes
  • Assist with insurance claims and repair services
  • Communicate with you about your vehicle repairs
  • Improve our website and services
  • Send you updates, news and promotions, or our monthly newsletter (if you opt in)

We only collect information necessary to provide our services and improve your experience .

  1. Marketing & Communications

If you opt in, we may use your contact details to send:

  • Monthly newsletters
  • Service updates
  • Promotions or special offers

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly
  1. Disclosure of Information

We do not sell or rent your personal information.

We may disclose your information to:

  • Insurance companies (to assist with claims)
  • Service providers or contractors who help us operate our business
  • Legal or regulatory authorities if required by law
  1. Third-Party Services & Data Storage

We may use trusted third-party service providers to assist with the operation of our website, marketing, and business management. These may include platforms for:

  • Website hosting and maintenance
  • Customer relationship management (CRM) systems
  • Email marketing and newsletter distribution
  • Online advertising and analytics

As a result, your personal information may be stored or processed by these third-party providers, including in secure servers located in Australia or overseas.

However, we take reasonable steps to ensure that any third-party providers we engage handle your personal information in a manner consistent with Australian privacy laws. We only share information that is necessary for them to perform their services and require them to maintain appropriate security and confidentiality measures.

  1. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no online transmission is completely secure, and we cannot guarantee absolute security.

  1. Cookies & Website Analytics

Our website may use cookies and analytics tools to:

  • Understand how visitors use our site
  • Improve functionality and performance

You can disable cookies through your browser settings if you prefer.

10. Access & Correction

You have the right to:

  • Request access to your personal information
  • Request corrections if your information is inaccurate

To do so, please contact us using the details below.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Erin Panel Works
📞 Phone: (02) 4367 7482
🌐 Website: https://www.erinpanelworks.com.au/

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