What to Do After a Vehicle Accident

1. Ensure Safety

• Stop immediately and turn on hazard lights.
• Check for injuries; call 000 if needed.
• Move vehicles to a safe spot if possible.

2. Stay Calm & Gather Evidence

• Avoid blaming or admitting fault.
• Take multiple photos of all vehicles involved (damage, number plates, conditions).
• Record time, location, date and if any witnesses – their contact details also.

3. Exchange Information

• Take a photo of driver’s licence of drivers involved in the accident, so you have their name, licence number, and address details.
• Exchange details of registration & insurance.
• Note all vehicle details (make, model, colour).

4. Report the Incident

• Report to police if required.
• Notify your insurer promptly and provide them with all the information you collected from the accident. This will ensure an efficient start to the claims process.
• Ask if “choice of repairer” is included in your policy.

Central Coast locals can request Erin Panel Works for quicker, high-quality repairs—often within 2–4 weeks, versus the typical 6–8.

5. Towing (if needed)

• If undrivable, arrange a tow via insurer or repairer.
• Some panel beaters and insurers offer tow services for accidents.

Erin Panel Works recommend Gosford Towing.

6. Choose a Licenced Panel Beater

• Use the insurer’s – or, if your cover allows, choose your preferred repairer – this is often the better option because you can choose a provider you feel comfortable and confident with looking after your vehicle.
• Contact the panel beater repairer before you arrive there, if possible, to explain the damage and arrange an assessment.

Erin Panel Works emergency contact details are on our website.

7. Get a Repair Quote

• A reputable panel beater will conduct a thorough assessment that may involve advanced tools.
• Request a written quote (parts + labour).

At Erin Panel Works, we conduct a thorough assessment of both visible and hidden damage.

Erin Panel Works offers complimentary local pickup/drop-off within 5 km of Erina for your convenience.

8. Authorise & Monitor Repairs

• Approve only agreed repairs.
• Request updates, check warranties, and ask about timelines. Reputable Panel Beaters with good service will guide you through this process.

Erin Panel Works local customer service team will keep you updated via phone (or if you pop into our Erina workshop, you can speak with them directly).

9. Inspect your Vehicle Upon Collection

• Check quality of repairs.
• Ask about costs, warranties, and anything that is unclear. Your insurance will offer a warranty for the life of the vehicle (or until the owner of the vehicle transfers ownership).

✅ Key Reminders:

• Document everything for insurance.
• Don’t drive unsafe vehicles.
• Choose experienced, licenced repairers.
• Knowing a reliable repairer in advance (like Erin Panel Works) makes accidents less stressful if they occur.

📞 Call now or visit our website to book your repair.

From minor scratch repairs to major repairs and accidents.